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If you’ve received a note from your delivery person and you think something is wrong, please PM us and we’ll follow it up. Your tracking info will be on the email confirmation you receive when we have dispatched your item.
Will my plant survive the postal system?
Yes. We only ship the healthiest plants and they are absolutely fine in the dark for a couple of days. We ship them very carefully so they don't break. They don't however, like sitting in the Post Office for several days, so if you get a red card through the door you'll need to pick them up ASAP, otherwise they may start to rot.
Do you ship internationally?
Yes and no. We can't ship plants or seeds internationally because of customs laws. However, you can buy just the planter. Please contact us if you wish to do this, or go to our Etsy shop.
Rest assured we offer returns and replacements. Please email us with a photo of the damage. Our returns policy can be found here.
We are happy to make any changes to the items we sell. Please add your personalisation details in the 'personalisation' box during checkout.
Can I personalise my planter?
Yes. We charge an additional £3 for personalisation.
No, all our personalisation is free as standard. You can add whatever you like to make your gift special; just remember that the more words you add, the smaller they tend to be as a general rule. We find that the best looking custom gifts are as simple as possible.
We offer gift wrapping services, for £5. Please tick the 'add gift wrapping' option when you check out.
Your gift will be wrapped in our striking yellow tissue paper, then wrapped in classic brown Kraft paper, with red ribbons and a handwritten gift tag.
Can I personalise my planter?
Yes. We charge an additional £3 for personalisation.